OverviewIn this hybrid role based in Milan, you support the retention, growth, and optimization of long-tail host entrepreneurs.
You will build and nurture relationships, guide pricing and listing improvements, and help hosts maximize revenue and guest satisfaction.
You'll also contribute to scalable education programs for the team and participate in cross-functional feedback to improve the platform.
This role combines one-to-one account management with broader, team-wide initiatives to help hosts thrive on Airbnb.
Retribuzione / Benefitsbonus eligibility
benefits
Employee Travel Credits
hybrid Milan office
base pay with room for growth
ResponsabilitàManage a book of business of host entrepreneurs and rising hosts to ensure retention, growth, and optimization
Conduct onboarding and optimization conversations, advising on pricing, availability, and listing quality
Secure availability on high compression dates to maximize host revenue
Educate hosts on product updates and policy changes,



and relay feedback to internal teams
Respond to host inquiries with timely, high-quality support
Analyze performance data to identify trends and opportunities to boost bookings
Develop lasting relationships and provide ongoing, tailored support
Requisiti fondamentali3+ years in new sales, account management, or partner support
2+ years in hospitality/travel industry (nice to have)
Strong time management and prioritization with multiple accounts
Proven experience managing a book of business and driving engagement
Goal-driven with persistence and action orientation
Excellent communication and presentation skills (phone, email, in-person)
CRM proficiency; Salesforce experience is a plus
Fluency in Italian and English
strong communication
relationship-building
proactive problem-solving
time management
CRM tools
Salesforce (preferred)

📌 Market Associate (Monza)
🏢 AirBnB
📍 Monza