OverviewIn this role you lead the development, implementation, and management of external service providers within a country to ensure service quality, timeliness, and budget adherence.
You will act as the primary liaison between UPS and vendors, guiding procurement, contract administration, and future business opportunities.
You'll supervise the OSPSG team, optimize costs, and ensure compliance across agreements and invoices.
The position offers impact through shaping outsourced operations and driving cost-saving initiatives at scale.
You will work closely with cross-functional teams to translate strategy into measurable outcomes.
ResponsabilitàManage OSP negotiations to secure favorable terms and performance
Oversee compensation model design, approvals, and implementation
Control OSP costs via forecasts, reporting, deviation analysis, and accrual oversight
Lead OSP business plan preparation including volume and cost development
Ensure legal compliance, contract updates,



monthly invoicing, and internal audits
Requisiti fondamentaliStrong communication and interpersonal skills
Organization, coordination, negotiation, and problem-solving abilities
Analytical and financial capabilities
Proactive, dynamic, vendor-strategy oriented approach
Experience managing complex operations and outsourced providers
Ability to innovate and adapt to market changes
Good understanding of freight operations and transport regulations
Experience leading teams and coordinating cross-functional activities
Fluency in Italian and English
Proficiency in Microsoft Office
8-10 years in a management role
Willingness to travel and relocate
communication
negotiation
leadership
problem-solving
Microsoft Office
analytical and financial analysis

📌 Outside Service Providers Support Group Director (Varese)
🏢 Ups United Parcel Services
📍 Varese