pbPosition: /b Onsite Support Services Engineer /pp bLocation: /b Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor) /pp bWork Model: /b Fully Onsite /pp bContract: /b 12 Months /pp bWorking Hours: /b 40 hours/week /ppbr/ppPosition Overview /ppWe are looking for an experienced bOnsite Support Services Engineer /b to provide hands-on IT support to end users at the Carrier site in Legnago, Italy.
The ideal candidate will have b3–5 years of IT support experience /b, with strong expertise in bService Desk, End User Services, Field Services, and Onsite IT Support /b.
/ppThe role requires excellent communication skills in bEnglish and native-level Italian /b, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.
/ppbr/ppKey Responsibilities /pulliProvide bonsite IT support /b to end users across the Carrier facility.
/liliTroubleshoot and resolve bhardware, software, network, and peripheral-related issues /b.
/liliDeliver bService Desk and End User Computing support /b.
/liliPerform bdesktop/laptop installation, configuration, maintenance, and troubleshooting /b.
/liliSupport printers, monitors, mobile devices, peripherals, and other IT equipment.




/liliHandle bfield service requests /b and provide hands-on technical assistance.
/liliLog, update, track, and resolve incidents and service requests through the ITSM system.
/liliEscalate complex issues to relevant technical teams when required.
/liliSupport user onboarding, device provisioning, and IT equipment replacement.
/liliMaintain accurate documentation of incidents, assets, and troubleshooting activities.
/liliFollow IT support processes, security policies, and service-level requirements.
/liliProvide professional and timely support to users in both boffice and shopfloor environments /b.
/li /ulpbr/ppMandatory Skills Experience /pullib3–5 years of overall IT experience /b.
/liliMinimum b3 years of relevant experience /b in: /liliService Desk Support /liliEnd User Services /liliField Services /liliOnsite IT Support /liliStrong troubleshooting and problem-solving skills.
/liliExperience supporting Windows-based desktop/laptop environments.
/liliGood understanding of IT hardware, peripherals, and workplace technologies.
/liliStrong customer-facing and communication skills.
/lilibNative Italian /b and strong bEnglish /b communication skills.
/liliAbility to work independently in a fully onsite environment.
/li /ulpbr/p

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