ppbDescriptionbr/ /bAre you a results-driven leader with strong coaching skills and a passion for team development? /ppbRequired Languagebr/ /bGerman, Englishbr/bEmployment Typebr/ /bFull timebr/bContract Typebr/ /bPermanentbr/bDescriptionbr/ /bAre you a results-driven leader with strong coaching skills and a passion for team development?br/Do you want to be part of a dynamic support team?br/If so, you might be our next bTeam Manager – German English /b.br/bYour Profilebr/ /b /pulliGerman – Advanced level C1 /liliEnglish – Medium level B2 /liliCompleted higher education (college degree or equivalent) is required /liliPrevious experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment /liliStrong coaching and people management skills /liliAbility to analyze performance data and drive KPI improvement /liliExperience working in a structured, target-driven environment /liliFlexibility to work in a rotational schedule, Monday–Sundaybr/ /li /ulbConditions For Internal Candidatesbr/ /bulliNo written warnings in the past 6 months or ongoing disciplinary processbr/ /li /ulbYour future role:br/ /bulliLead, coach, and develop a team of Customer Support Representatives /liliMonitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.) /liliConduct regular 1:1 meetings, performance reviews,



and coaching sessions /liliIdentify development needs and collaborate with Quality and Training teams /liliDrive engagement initiatives and contribute to a positive team culture /liliManage attendance, attrition, and workforce planning in collaboration with relevant departments /liliEnsure compliance with company policies, procedures, and client requirements /liliHandle escalations and support resolution of complex cases /liliAnalyze reports and implement action plans to improve operational results /liliParticipate in calibration sessions and operational meetings /liliSupport onboarding and nesting phases for new team members /liliAct as the main point of contact between the team and upper managementbr/ /li /ulYou will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction.br/bBenefitsbr/ /bulliCompetitive salary /liliMonthly performance premio /lili35 RON meal tickets /liliA well-defined career path with many opportunities to grow in different directionsbr/ /li /ulbAt Foundever®, we make things simple.br/ /bOur mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.br/We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.br/bLet’s create best moments together. /b /p #J-18808-Ljbffr

📌 Team Manager with German&English (Ro)
🏢 Foundever
📍 Ro