OverviewAs the Customer Relationship Manager for the new ETO Hub, you guide customers through the end-to-end order-to-delivery journey, turning requirements into robust, high-quality solutions.
You will collaborate with engineering, operations, and commercial teams to shape delivery and customer experience.
The role blends technical understanding with customer leadership to drive fast, reliable outcomes.
This is an opportunity to influence cross-functional work and contribute to transformative, high-impact projects.
ResponsabilitàServe as the single point of contact for customers with clear, confident communication
Respond rapidly to inquiries and manage expectations through the project lifecycle
Negotiate with customers and internal teams to align technical and delivery needs
Conduct accurate contract reviews and manage scope changes
Oversee technical and commercial aspects of each project lifecycle
Monitor inventory requirements and escalate risks early
Provide proactive delivery timeline updates and travel to sites as needed




Build relationships across engineering, applications, finance, and operations
Develop project plans and influence delivery timescales
Prepare cost estimates and present solutions to senior stakeholders
Requisiti fondamentaliDegree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
Experience analysing, designing, testing, and improving industrial products
Familiarity with structured engineering techniques
Experience with task management, defect tracking, requirements capture, and KPIs
Excellent communication and relationship-building skills
Willingness to travel
Proficiency with Microsoft tools, especially Dynamics CE
Strong problem-solving skills and industrial design experience
Excellent communication
Relationship-building
Problem-solving
Microsoft Dynamics CE
Microsoft tools
Structured engineering techniques

📌 Customer Relationship Manager (Lucca)
🏢 Rotork
📍 Lucca