OverviewIn this leadership role, you guide the Customer Application Specialist team across EMEA, aligning technical expertise with sales objectives.
You shape workforce planning, develop internal partnerships, and drive customer value through expert pre- and post-sales support.
You stay ahead of market trends and coach teams to meet evolving client needs.
This role combines people leadership with strategic impact to elevate customer experience and business results.
Retribuzione / Benefitsremote work option
full-time schedule
travel opportunities (35%)
competitive pay range dependent on location
ResponsabilitàLead and develop the team of Application Engineers to support pre- and post-sales activities and meet sales quotas
Plan, deploy and optimize resources across the EMEA field organization and partner support functions
Build internal and external partnerships to capture customer requirements and influence product design
Maintain market and competitive intelligence to guide strategy and responses




Monitor and adjust utilization via reporting tools to optimize performance
Collaborate with sales managers to demonstrate the value of OneAgilent to customers
Invest in coaching and development plans to upskill employees for market needs
Drive solutions that align with market needs and improve the support organization
Requisiti fondamentaliMaster degree or equivalent with experience in Life Sciences/Clinical Diagnostics
Minimum of 5 years of people management experience
Strong business management and negotiation skills at senior levels
Solid understanding of Life Sciences/Clinical Diagnostics market
Fluent in English (written and spoken); other languages are a plus
negotiation skills
leadership and people development
stakeholder management
technical expertise provisioning to field organization
planning and utilization reporting
pre-sales and post-sales support

📌 Director - Customer Application Specialist Emea (Monza)
🏢 Agilent Technologies
📍 Monza