OverviewIn this role you deliver expert technical support and troubleshooting for Apple customers, guiding them to the best use of products and services.
You work closely with the team to ensure efficient repairs and share feedback to improve service.
You educate customers on repair options and enhance the overall in-store experience.
You thrive in a fast-paced environment and contribute to an inclusive, learning-oriented team culture.
ResponsabilitàProvide technical support and troubleshooting for Apple hardware and software
Diagnose and resolve service concerns with care and empathy
Stay up-to-date on Apple products, services, and repair processes
Identify recurring repair issues and relay feedback to Apple
Educate customers on products, services, and purchase options
Collaborate with team leaders and colleagues to improve service quality
Support customer-facing activities on and off the sales floor




Foster an inclusive environment and demonstrate Apple values in daily work
Requisiti fondamentaliDemonstrated technical expertise with Apple products and services
Ability to follow troubleshooting steps to identify root causes
Strong interpersonal skills to navigate customer service interactions
Willingness to learn about Apple and third-party products to enhance experience
Ability to work in a fast-paced, multitasking environment
Team-oriented with shared responsibility and accountability
Ability to handle sensitive or confidential information as per company values
Curiosity and openness to learning from others
empathy
strong interpersonal skills
teamwork
Apple product and service knowledge
Troubleshooting and root-cause analysis
Genius Bar repair processes

📌 Specialista Apple - Supporto Tecnico (Firenze)
🏢 Apple
📍 Firenze