OverviewIn this role you support customers and sales teams with technical sizing, system solutions, and specifications for water utility applications.
You will help ensure accurate quotations, guide tenders and projects, and contribute to value-added services within a collaborative CSSC Back Office team.
You'll work to strengthen relationships and drive business growth by delivering reliable technical support.
This position offers a growth-focused environment with opportunities to impact water solutions at scale.
Retribuzione / BenefitsFlexible working hours and hybrid work opportunities
Annual premio
Health insurance
Well-being focus
Three additional paid volunteering days per year
Training and development programs
ResponsabilitàProvide technical support on product sizing, applications, system solutions, accessories, installations, and pricing
Handle customer inquiries and prepare accurate quotations per Grundfos service standards
Support sales teams on tenders and projects with sizing, specifications, calculations,



delivery information, and operation & maintenance guidance
Identify business opportunities and refer them to external sales teams
Contribute to value-added services that improve customer experience and relationships
Requisiti fondamentaliBachelor's degree in Mechanical, Electrical, Environmental Engineering, or related technical field
Minimum 2 years of experience in technical customer support, application engineering, or similar role (pumps, water systems, or industrial equipment)
Knowledge of product sizing, hydraulic calculations, and system design
Strong communication skills with ability to explain technical concepts clearly
Customer-focused mindset
Strong problem-solving abilities
Clear and effective communication
Knowledge of product sizing and hydraulic calculations
System design expertise
CRM and ERP familiarity (Salesforce, SAP)

📌 Customer Service Back Office Engineer - Water Utility Division (Bardi)
🏢 Grundfos
📍 Bardi