OverviewIn this role you support Level 3 Technical Support by handling complex customer escalations and developing project-specific software for logistic automation.
You work as a technical bridge between customers, support teams, and development functions, growing ownership and technical autonomy.
You will diagnose production issues, implement stabilizing workarounds, and contribute to tailored software adaptations.
The opportunity combines hands-on engineering with cross-functional collaboration in a global context.
Retribuzione / BenefitsAnnual Base Salary (RAL) 35,******,000
Variable compensation
Welfare and benefits package
Training and mentoring provided
ResponsabilitàTechnical escalation management: handle complex customer and field engineer escalations and progressively assume ownership
Analyze production software malfunctions to identify root causes and propose corrective actions
Contribute to workarounds or stabilizing solutions under guidance
Design, develop, and maintain project-specific software adaptations and special versions
Gather and analyze customer requirements; assess feasibility and clarify ambiguities
Participate in documentation, validation, and controlled release of special software solutions
Requisiti fondamentaliBachelor's or Master's degree in a relevant technical field
Languages: Italian and English fluent
2–5 years of experience in software development, technical support, or customer-facing engineering
Solid foundations in software development and debugging
Programming in C and C++, plus scripting (Python, Bash) for testing/automation
Ability to analyze logs, system behavior, and diagnostics
Strong cross-functional collaboration and a customer-oriented mindset
Ability to handle priority changes and time-critical situations
Cross-functional collaboration
Customer-oriented attitude
Pragmatic problem solving
C and C++ programming
Scripting in Python and Bash
Software debugging and log analysis
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