OverviewIn this role you provide high-quality technical support for Sinteso/Cerberus PRO fire systems, collaborating with cross-functional teams to resolve issues and improve products.
You help customers maximize the use of Siemens Fire solutions while building knowledge and documentation to enable better service delivery.
You operate in a hybrid environment, balancing technical troubleshooting with customer care to drive satisfaction and continuous product improvement.
This is a chance to grow within a global company and shape critical safety solutions.
Retribuzione / Benefitsflexible hybrid working model
wellbeing ecosystem
parenthood support
health reimbursement programs
psychological support services
continuous learning opportunities
ResponsabilitàProvide technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud applications
Diagnose and troubleshoot software, application, and configuration issues
Escalate complex problems to R&D; and coordinate resolutions
Deliver clear support via phone, email, and other channels to ensure positive customer experience




Assist customers in effective use and maintenance of Cerberus PRO and Sinteso products
Follow up on support cases to ensure timely resolution and satisfaction
Collaborate with product management, engineering, and operations to improve services
Create and maintain knowledge base articles, FAQs, and user guides
Develop expertise on Siemens Fire solutions, tools, and processes through training
Requisiti fondamentaliDegree in Computer Science, Information Technology, or a Technical Diploma
3-5 years of experience in technical support within Fire & Security Systems
Knowledge of networking concepts and BACnet protocol
Strong communication, customer-focused mindset and problem-solving ability
Ability to work independently and in cross-functional teams
Professional proficiency in Italian and English
Eligibility to work in Italy
Strong communication
Customer focus
Problem solving
Sinteso/Cerberus PRO systems
Fire Manager cloud
Networking concepts

📌 Technical Support - Fire And Security Systems (Bardi)
🏢 Siemens
📍 Bardi