pstrongPosition: /strong Onsite Support Services Engineer /pp strongLocation: /strong Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor) /pp strongWork Model: /strong Fully Onsite /pp strongContract: /strong 12 Months /pp strongWorking Hours: /strong 40 hours/week /ppbr / /ppPosition Overview /ppWe are looking for an experienced strongOnsite Support Services Engineer /strong to provide hands-on IT support to end users at the Carrier site in Legnago, Italy.
The ideal candidate will have strong3–5 years of IT support experience /strong, with strong expertise in strongService Desk, End User Services, Field Services, and Onsite IT Support /strong.
/ppThe role requires excellent communication skills in strongEnglish and native-level Italian /strong, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.
/ppbr / /ppKey Responsibilities /pulliProvide strongonsite IT support /strong to end users across the Carrier facility.
/liliTroubleshoot and resolve stronghardware, software, network, and peripheral-related issues /strong.
/liliDeliver strongService Desk and End User Computing support /strong.
/liliPerform strongdesktop/laptop installation, configuration, maintenance, and troubleshooting /strong.
/liliSupport printers, monitors, mobile devices, peripherals, and other IT equipment.




/liliHandle strongfield service requests /strong and provide hands-on technical assistance.
/liliLog, update, track, and resolve incidents and service requests through the ITSM system.
/liliEscalate complex issues to relevant technical teams when required.
/liliSupport user onboarding, device provisioning, and IT equipment replacement.
/liliMaintain accurate documentation of incidents, assets, and troubleshooting activities.
/liliFollow IT support processes, security policies, and service-level requirements.
/liliProvide professional and timely support to users in both strongoffice and shopfloor environments /strong.
/li /ulpbr / /ppMandatory Skills Experience /pullistrong3–5 years of overall IT experience /strong.
/liliMinimum strong3 years of relevant experience /strong in: /liliService Desk Support /liliEnd User Services /liliField Services /liliOnsite IT Support /liliStrong troubleshooting and problem-solving skills.
/liliExperience supporting Windows-based desktop/laptop environments.
/liliGood understanding of IT hardware, peripherals, and workplace technologies.
/liliStrong customer-facing and communication skills.
/lilistrongNative Italian /strong and strong strongEnglish /strong communication skills.
/liliAbility to work independently in a fully onsite environment.
/li /ulpbr / /p

📌 Onsite Support Services Engineer (Campo di Ne)
🏢 Intuition IT – Intuitive Technology Recruitment
📍 Campo di Ne