- Lead, mentor, and elevate the trading and account management teams

- Foster a client-focused culture delivering best-in-class service

- Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies

- Optimize operational performance and handle commercial negotiations

- Draft and present strategic recommendations and media plans

- Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts

- Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH

- Ensure campaign setup, optimization, and reporting are executed effectively

- Work with traders to troubleshoot issues and implement advanced audience targeting

- Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success

Requirements

- 6+ years of experience in digital advertising, adtech, or media

- Deep expertise in client services, programmatic trading, and account management

- Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients’ goals





- Experience building and scaling high-performing teams

- Track record of driving revenue growth and improving gross margins

- Exceptional communication skills

- Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams

Core Competencies

Demonstrates expertise in digital advertising and adtech, with a strong focus on client services, programmatic trading, and account management. Proven ability to lead teams, drive revenue growth, and deliver strategic recommendations tailored to client goals.

Highest-signal resume keywords

- Digital Advertising Experience

- Programmatic Trading Expertise

- Client Services Management

- Revenue Growth Strategy

- Team Leadership

Hard Skills

- Campaign Optimization

- KPI Establishment

- Strategic Recommendations

- Media Planning

- Advanced Audience Targeting

Soft Skills

- Exceptional Communication

- Client-Focused Culture

Industry Keywords

- Adtech

- Account Management

- Commercial Negotiations

- Multi-Channel Campaigns

- Client Feedback

Tools & Technologies

- PlanHat

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📌 Head of Customer Success (Milano)
🏢 Jobtailor
📍 Milano