For our Boutique in Rome , we are looking for a full-time Client Advisor.
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She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities
-
- - Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
- - Assist customers accordingly with selling ceremony
- - Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
- - Ensure the achievement of the Store goals, enhancing and developing the busi
- business
- - Build and strengthen relationships with customers by developing CRM and Clienteling strategies
- - Build strong team collaborations
- - Contribute to maintain the visual display of the products in accordance with visual guidelines
- - Help ensuring the products replenishment and physical inventory of merchandise
- - Be confident with cashier procedures and after sales management
- - Follow Company grooming, accordingly with the Company's standards and policies
Key Requirements
-
- -Deep passion for fashion and luxury
- -Experience in a similar role within fashion and luxury retail companies
- -Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
- -Comfortable in client face activities and clienteling
- -Ability to adapt to different customers
- -Team-playing aptitude
- -Understanding of Retail
- - KPIsDigital Ability
- -Ability to work in a dynamic environment
- -Fluent in English, a second language will be considered a plus
Seniority level
-
- Associate
Employment type
-
- Full-time
Job function
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- Retail Apparel and Fashion
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