Overview
In this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX. This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation.

Retribuzione / Benefits
- flexible-first culture
- growth through mentorship and education
- paid volunteer time
- August Free Fridays
- well-being resources
- regionally tailored programs for employees and families

Responsabilità
- Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities
- Surface underlying problems with data-driven hypotheses and direct high-leverage interventions
- Influence adoption through credible evidence and clear reasoning in the face of blockers




- Translate AI performance and business impact into executive-ready recommendations
- Define reference architectures, data flows, and integration patterns for AI-powered experience orchestration
- Lead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership
- Ensure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable)
- Deliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites
- Integrate Genesys AI components with customer CRM/ERP and third-party systems
- Establish KPIs and analytics to measure model and journey performance from day one
- Design evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)
- Build automated eval pipelines for prompt variants, guardrails, and model versions
- Architect agentic systems with clear topology, too

📌 Principal AI Solutions Architect, Customer Success (Lodi)
🏢 Genesys
📍 Lodi