ppWe are looking for an experienced and pragmatic bCountry Manager /b to lead our Italian business and support its next stage of operational and organisational development. /p pThis is a senior leadership role with overall responsibility for the performance, operations and development of a company of approximately 40 employees in Milan. The Country Manager will report to the Group Management Board and work closely with the headquarters in Poland. Permanent presence in Milan is required. /p h3The role /h3 pAs Country Manager Italy, you will be responsible for translating the Group’s strategy, standards and priorities into effective local execution. Your key mission will be to build a strong and stable bridge between the Italian organisation and the Group, while uniting the local team around business objectives, operational efficiency and shared accountability. /p pThis is not an administrative representation role. We are looking for a leader who can combine execution discipline, operational effectiveness and mature people management, while building trust and constructive cooperation between the local organisation and headquarters. /p h3Key responsibilities /h3 ul liTake overall responsibility for the performance, operations, organisation and development of the Italian company. /li liLead a team of approximately 40 employees and strengthen the local management team. /li liBuild a culture of accountability, collaboration, timely execution and consistent delivery. /li liTranslate the Group’s strategic direction, priorities and standards into concrete local actions. /li liEstablish effective communication and cooperation between the Italian organisation and the headquarters in Poland. /li liAnalyse the effectiveness of debt collection operations and identify opportunities for improvement. /li liImplement KPIs,



management routines, reporting standards and execution control mechanisms. /li liImprove processes, productivity, quality of work and cost efficiency. /li liSupport business growth and create the conditions for increased profitability and investment capacity. /li liReport results, risks, corrective actions and development initiatives to the Group. /li liRepresent the company in dealings with key local stakeholders when required. /li /ul h3What we are looking for /h3 ul liExperience as a Country Manager, General Manager, Managing Director, Operations Director, Business Unit Director or in a comparable senior leadership role. /li liProven success in managing an organisation or a significant operational unit comprising at least several dozen employees. /li liExperience in an international or matrix environment, preferably with a strong reporting line to international headquarters or a corporate group. /li liA track record in leading organisational change, improving efficiency, structuring processes or professionalising management. /li liStrong understanding of PL, cost efficiency, operational profitability and business performance. /li liA leadership style that combines authority, accountability, resilience and mature communication. /li liStrong focus on KPIs, processes, productivity, quality and measurable business outcomes. /li liAbility to make difficult decisions,



operate independently and deliver results in a demanding environment. /li /ul h3Industry background /h3 pDirect experience in the debt collection industry will be an advantage, but it is not essential. We are also interested in candidates with relevant experience in sectors such as: /p ul libanking /li lidebt management /li liBPO or outsourcing /li lioperational services /li lileasing /li liinsurance /li liasset management /li /ul pThe successful candidate should be able to quickly understand the operational, regulatory and economic characteristics of the debt collection business. /p h3Location and languages /h3 ul liPermanent presence in the local organisation. /li liFluency in Italian. /li liConfident communication in English, enabling effective cooperation with the Group. /li /ul h3What success will look like /h3 ul liestablish a clear management and reporting cadence, /li lialign the Group’s expectations with a practical local action plan, /li liunite the team around shared business objectives, /li liidentify the most important levers for improving operational efficiency, /li listrengthen the local management team and accountability for results,lay the foundations for further business development and increased investment capacity. /li /ul h3The person we are looking for /h3 pWe are looking for a mature, strong and pragmatic business leader who combines a results-oriented mindset with operational understanding and high social intelligence. The successful candidate will be able to build bridges between organisational cultures, lead change effectively and strengthen the integration of the Italian company with the Group. /p h3Compensation Package /h3 ul liGross Base Salary range € /li liCompany car /li /ul /p #J-18808-Ljbffr

📌 Country Manager (Milano)
🏢 BEST Italia
📍 Milano