As an Account Manager at Flexport, you nurture key client relationships and drive value delivery across the client’s supply chain. You partner with clients, identify solutions, and manage upsell, cross-sell, and renewal opportunities while ensuring a premium, consistent experience globally. You collaborate with cross-functional teams to monitor metrics, onboarding, and strategic reviews, shaping outcomes that advance Flexport’s mission to simplify global trade.
Retribuzione / Benefits
- 23 vacation days? (text mentions 22)
- Health insurance
- Life insurance
- Statutory pension contributions
- Equity program
- Parental leave
Responsabilità
- Cultivate and grow relationships with key business stakeholders to deepen the Flexport partnership
- Monitor account health with clients and identify opportunities to improve the experience
- Identify, develop and close upsell, cross-sell, and renewal opportunities
- Track client financial health and ensure timely payments
- Lead client onboarding and define standard operating procedures
- Scope and guide implementation stages and timelines for new opportunities
- Collaborate with global counterparts to maintain a consistent account experience
- Oversee client metrics with Global Operations and address escalations
- Prepare content for client touchpoints to highlight value and new opportunities
- Lead quarterly strategy reviews using deep client knowledge with minimal guidance
- Drive product adoption with client stakeholders to maximize Flexport value
- Document and refine client success criteria as needs evolve
- Continue learning through internal/external training to act as a trusted advisor
- Maintain Salesforce accounts and opportunity pipeline
Requisiti fondamentali
- 3-5 years in sales/account management or client-facing role
- Background in logistics, freight forwarding, or supply chain
- Client-centric mindset focused on outcomes and strategic planning
- Strong problem-solving, process orientation, and structured thinking
- Deep curiosity about client needs and how Flexport can meet them
- High attention to detail and ability to analyze metrics
- Strong business acumen and track record in (cross)selling a product
- Fluent in Italian and English; Spanish is a strong plus
- CV in English requested by employer
- Client-centricity
- Attention to detail
- Curiosity
- Salesforce
- Data-driven account management
- Strategic planning and presentation delivery
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