Overview
As an OES Customer Contact, you will be the first point of contact for customer needs and issue resolution. You’ll handle order entry, EDI follow-up, price data maintenance, payment reporting, and SAP-based customer data management. You will work in an international environment and support cross-functional teams to ensure smooth service delivery. This role offers stable employment, a structured bonus, and flexible work options. You will contribute to delivering strong customer experiences in the automotive aftermarket.

Retribuzione / Benefits
- Permanent contract
- annual bonus
- insurances package
- hourly flexibility
- lavoro da remoto max 2 days/week
- internal canteen

Responsabilità
- Be the first contact for customer needs and problem resolution
- Order entry/EDI follow-up




- Prices database maintenance
- Payment reporting
- Management of customer data in SAP

Requisiti fondamentali
- Technical diploma or equivalent
- Proven experience in a sales environment (customer service or sales support)
- Verbal and written communication skills; problem solving attitude; commercial mindset
- Negotiation skills with a customer-focused approach
- Native Italian; fluent in English; German helpful
- SAP basic knowledge; good knowledge of Office 365
- communication
- problem solving
- positive dynamism
- SAP basic knowledge
- Office 365
- EDI

📌 OES customer contact (Pavia)
🏢 Zf Friedrichshafen
📍 Pavia