To create exceptional guest experiences, we are looking for a warm, attentive, and service-oriented Guest Experience Agent (m/f/d) who delights our guests through personalised care, tailored recommendations, and a genuine passion for hospitality. Managing our WhatsApp guest service with prompt, professional, and personalised communication Actively advising guests and upselling premium experiences, hotel services, and exclusive offers Planning and organising individual guest stays, including transfers, restaurant reservations, exclusive experiences, and recommendations for excursions in the Dolomites Receiving and coordinating room service orders Working closely with Front Office, Housekeeping, Spa, and Food & Beverage to ensure seamless and personalised service Building long-term guest relationships and creating unforgettable holiday experiences Professional experience in luxury hospitality, ideally as a Guest Experience Agent, Front Office Agent,



or Concierge Warm personality with a strong service mindset and genuine enjoyment of guest interaction Excellent understanding of individual guest needs and a passion for delivering exceptional service Excellent communication skills, empathy, and a confident professional presence Confident use of digital communication tools;

experience with hotel management systems is an advantage Excellent command of English, German, and Italian The opportunity to shape the guest experience from the very beginning in one of the most exclusive luxury lodges in the Dolomites Full-time position with long-term career prospects Individual training and professional development opportunities Attractive salary including additional benefits Direct collaboration with the General Management and short decision-making processes A modern workplace in a newly opened luxury resort in the Dolomites Staff accommodation in our Staff House Meals provided also on days off (breakfast, lunch, and dinner) Exclusive discounts on Spa treatments, products, and stays within the SAN SONNEA Collection and partner hotels Please Send Your Application, Including Your CV And Cover Letter/references, To SAN SONNEA | Human Resources | E-mail: careers@sansonnea.

📌 Guest Experience Specialist (Bolzano)
🏢 Sonnwies Dolomites
📍 Bolzano