About The RoleWe are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.

Possiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.
About The RoleWe are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.
This position offers the opportunity to work in an international automotive environment, collaborating with engineering, product management, pricing, and after-sales teams to support strategic service programs.
Responsabilities
- Collect, consolidate, and manage After Sales data like service contract, repair methods, diagnostics etc.
- Analyze after-sales performance data and customer service information to identify trends and offer technical support.
- Develop dashboards and reports to support management decisions.
- Monitor warranty claims, service quality, and customer satisfaction.
- Collaborate with cross-functional teams to improve operational efficiency and customer retention.




- Conduct root-cause analyses and recommend corrective actions for recurring issues.
- Offer support for forecasting, budgeting, and strategic planning for after-sales operations.
- Deliver actionable insights that enhance customer experience and reduce service costs.

EducationYour profile:
- Bachelor's or Master's degree in:
- Engineering
- Economics
- Business Administration

Technical Skills
- Good knowledge of vehicle parts and their functions
- Knowledge about vehicle maintenance and service procedures
- Automotive After-Sales knowledge
- Advanced Microsoft Office skills
- Excellent data analysis and reporting capabilities
- Strong numerical and calculation skills

Languages
- English – Advanced
- French – Advanced

Personal Competencies
- Strong analytical mindset
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Proactive problem-solving attitude
- Team-oriented and collabor

📌 After Sales Analyst with French (Reggio Emilia)
🏢 Bertrandt Group
📍 Reggio Emilia