In this role you lead the design, deployment, and optimization of Sprinklr platform solutions for enterprise customers, with a focus on CCaaS and digital transformation.
You'll work across sales, solution consultants, and delivery teams to ensure architectures meet customer goals and pave the way for successful implementations.
You'll define architecture blueprints, craft security and operational artifacts, and ensure best practices and compliance throughout delivery.
This is a hands?on, customer?facing senior role that shapes large?scale customer experiences on Sprinklr's unified platform.
voluntary healthcare coverage where applicable
paid time off for wellbeing and personal time
region-based benefits information
career growth opportunities
Design and implement Sprinklr solutions for assigned accounts, validating designs with stakeholders
Lead solution architecture decisions and craft scoping estimates for TPA-driven engagements
Produce architectural artifacts, security documentation, and operational foundations
Create low-level designs and blueprints for digital transformation




Ensure best practices, configuration health, and adherence to UAT/sandbox protocols
Support project delivery, handover to customer success, and oversight during design
Share industry use cases and best practices to improve customer experience
Maintain awareness of Managed Services initiatives across accounts
8+ years in architect/consulting roles with complex CCaaS/digital transformation focus
Sprinklr platform experience through implementations/integrations
Telco/call center network/infrastructure and SaaS/Cloud enterprise architecture
Experience with telephony, network, database, security, integrations
Ability to translate business objectives into outcome-focused roadmaps
Expert knowledge of CCaaS, CPaaS, CFM/CRM/CSM stacks
SAML/SSO/OAuth authentication knowledge
Relational databases and MongoDB knowledge
English and Italian fluency
Role based in Milan with on-site presence 3 days/week
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📌 Technical Platform Architect - Ccaas (Milano)
🏢 Experteer Italy
📍 Milano