Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas. Headquartered in Milan, Italy, Campari Group owns **25** plants worldwide and has its own distribution network in **26**countries, and employs approximately **4,700** people. Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.
**- Role Context and Mission**
As Global IT Sr Specialist ServiceNow, you will join the ServiceNow Platform Team and play a pivotal role in enabling new ways of working, driving adoption, and ensuring a seamless employee experience. You will act as the bridge between technology, business stakeholders, and end users—ensuring solutions are understood, adopted, and continuously optimized. **Key responsibilities** **Platform ownership & operational health**
- Own the overall health, availability, performance, reliability, and maintainability of the ServiceNow platform (production and non production).
- Establish and operate proactive monitoring and operational routines (e.g., capacity/performance review, stability trends, platform risk register).
- Ensure platform configuration aligns with scalable architecture principles, reducing long term complexity and technical debt.
- Security, compliance, and risk management
- Ensure the platform is secure, compliant, and aligned with enterprise security, risk, privacy, and audit standards.
- Partner with security teams to implement and maintain access controls, role governance, segregation of duties, data protection, and secure integration patterns.




- Lead platform readiness for audits and assessments; maintain evidence of controls and compliance.
- **Platform governance, architecture standards, and technical quality**: - Lead platform governance, including: - o Architecture standards and guardrails (e.g., “configure vs customize” policy, integration standards, naming conventions).
- o Development quality controls (code review, automated testing expectations, documentation standards).
- o Lifecycle management for customizations, scoped apps, integrations, and plugins.
- Own technical design authority for platform-wide decisions; chair or lead a platform governance forum as needed. **Delivery enablement & development pipeline management**: - Manage and optimize the ServiceNow development pipeline end to end, including: - o Demand intake and prioritization (with portfolio/demand governance stakeholders).
- o Release and deployment management across environments.
- o Dependency and risk management, including cross-team impacts and operational readiness.
- Implement and continually improve transparent delivery metrics (throughput, lead time, release quality, defect leakage, platform stability indicators). **DevOps / CI-CD (Continuous Integration and Continuous Deliver) and engineering practices**: - o Automated build/test/deploy practices where feasible
- o Versioning and promotion controls across environments




- o Standardized release gates and rollback/contingency approaches
- Champion repeatable engineering practices that improve speed without compromising stability, security, or control.
**Upgrades, patching, environments, integrations, and technical debt**: - Own platform roadmap for upgrades, patching, vulnerability remediation, and feature adoption aligned to enterprise priorities.
- Oversee environment strategy (dev/test/UAT/prod), data refresh policies, and release calendars.
- Govern integrations and technical dependencies (identity, monitoring, CMDB data sources, discovery, event management, and enterprise systems).
- Actively manage technical debt: identify, quantify, prioritize, and drive remediation plans.
**Technical authority, partner management, and scalable leadership**: - Serve as the primary technical authority for ServiceNow across the enterprise—setting direction, resolving cross-domain issues, and ensuring coherent design.
- Guide internal teams and external implementation partners through standards and oversight without being a single-point developer.
- Provide coaching and enablement to administrators, developers, and platform contributors; ensure clear handoffs and operational readiness for go lives. **Required qualifications and experience**
- Strong hands-on experience in ServiceNow platform administration and architecture in complex environments.
- Proven experience operating and governing enterprise platforms in large, global organizations (multi region, multi team, multi vendor).
- Solid understanding of ITSM and ITOM landscapes, including how platform design choices affect process performance, operational outcomes, and data quality (especially CMDB related dependencies).
- Demonstrated experience with DevOps pr

📌 Global IT Sr Specialist Servicenow (Sesto San Giovanni)
🏢 Campari Group
📍 Sesto San Giovanni