OverviewIn this role you drive store performance in Bolzano by monitoring and improving KPIs and delivering excellent omnichannel service.
You lead the department, coach team members, and safeguard quality standards to ensure a best-in-class customer journey.
You collaborate cross-functionally to organize events, manage stock, and support HR and commercial strategies.
This is an opportunity to shape store performance in a dynamic, inclusive beauty retailer that values empowerment and development.
Retribuzione / Benefitscompetitive tailored welfare offers
free beauty product gifts
employee discounts
ResponsabilitàMonitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average Ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click & Collect, app downloads)
Track store and team performance, define corrective actions
Manage department team, develop skills and talents, train on technical skills
Resolve disputes and foster team spirit to achieve goals




Provide daily/monthly briefings on results and objectives to the team and Store Manager
Ensure customer journey quality and compliance with guidelines and policies
Coordinate in-store services (internal/external) and stockroom management aligned with replenishment cycles
Organize and plan the Booxi platform and coordinate activities with Trade & Communication Department
Support managers in daily activities and contribute to store commercial and HR strategy
Requisiti fondamentali3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder)
Knowledge of key commerce KPIs and budget management, analysis, and daily reporting
Business and goals orientation
English professional knowledge
Relationship management
Analysis and reporting skills
Critical Thinking
Resilience
Collaborate
KPI monitoring
Budget management
Analysis and reporting

📌 Specialist - Bolzano
🏢 Sephora
📍 Bolzano