We are looking for a Resident & Operations Manager for a prestigious independent boutique hotel located in Forte dei Marmi, Tuscany.
The property is an intimate, high-end hospitality environment where personalised service, attention to detail and a strong sense of place are essential. We are looking for a passionate hotel professional who can combine hands-on operational leadership with commercial awareness and a strong focus on quality.

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THE ROLE
The Resident & Operations Manager will be a key reference point for both guests and the team, taking responsibility for the smooth daily operation of the property and contributing directly to its commercial and service performance.
The role covers five key areas:
Guest Experience | Operations | People | Booking & Revenue | Quality

Key responsibilities include:
- Supervising the booking process, direct enquiries and pre-arrival guest communication
- Monitoring occupancy, ADR, RevPAR,



pick-up, booking pace, lead time and other key revenue indicators
- Working on pricing, availability, distribution channels and revenue optimisation
- Developing direct bookings, upselling and ancillary revenue opportunities
- Coordinating daily hotel operations and ensuring effective communication between departments
- Creating and implementing SOPs, checklists and operational standards
- Establishing consistent service standards across Front Office, Housekeeping, Breakfast/F&B; and guest services
- Conducting quality controls and internal audits
- Monitoring guest satisfaction, reviews, complaints and feedback
- Identifying areas for improvement and turning them into concrete operational actions
- Recruiting, onboarding, training and coordinating the hotel team, including seasonal staff
- Ensuring that service standards are consistently applied throughout the property
- Acting as a visi

📌 Resident & Operation Manager (Firenze)
🏢 Horecajob
📍 Firenze