ppAt bArcwide /b, we are more than just a consultancy: we are a team driven by bcommitment, teamwork, excellence, and passion /b. As the largest bIFS Partner globally /b, we deliver world-class IFS Cloudsolutions that transform businesses, and we’re on a mission to continue setting the standard for excellence. We are currently searching for motivated and dedicated individuals who are ready to take that next step of their career. /ppReady to help Italian and international companies transform the way they manage services, processes, and digital operations through ITSM and ESM technology? /ppJoin Arcwide as an Enterprise Service Management Analyst and start your journey in business transformation, digital innovation, and enterprise service management. /ppLocation: Milan preferred. The role follows a hybrid working model, with the possibility to work remotely and the availability to work from the office or at client premises when required by project or business needs. /ppRole: Full-time position. You will report to the Project Manager and work under the guidance of senior team members during project and operational activities. /ph3What you can expect from the role: /h3ullipContribute to project activities across the main phases, from initial analysis and solution design support to configuration, testing, go-live preparation, and post go-live support. /p /lilipSupport business process analysis and contribute to the documentation of customer requirements, process flows, open points, and project decisions. /p /lilipPrepare and maintain project deliverables, including scoping documents, business process flows, meeting notes, status updates, user guides, training materials, and knowledge base articles. /p /lilipAssist in software configuration activities, functional specifications, system validation, and functional testing under the guidance of senior consultants. /p /lilipSupport data migration, basic data validation, and system conversion activities, working closely with functional and technical team members. /p /lilipProvide light application management support (AMS), including first analysis of user requests, ticket follow-up, issue tracking, documentation updates, and coordination with senior consultants or technical teams. /p /lilipSupport customers during project and post go-live activities, contributing to user assistance, training preparation, change management tasks, and continuous improvement initiatives. /p /lilipAssist in monitoring project activities,



tracking actions and issues, and preparing internal or customer-facing status updates. /p /li /ulh3What we will look for in your CV: /h3ullipBachelor’s or Master’s degree in Engineering, Economics, Computer Science, Mathematics, Physics, Business Administration, or a related field. /p /lilip1–2 years of experience, or relevant internship experience, in consulting, business analysis, software implementation, application support, IT service management, enterprise service management, or similar areas. /p /lilipExposure to project activities such as requirement gathering, process analysis, documentation, testing, training preparation, or user support. /p /lilipStrong interest in ITSM, ESM, digital workflows, business processes, and enterprise software solutions. /p /lilipGood analytical skills, attention to detail, and the ability to organize information in a clear and structured way. /p /lilipGood communication skills and the ability to work effectively with customers, project teams, and internal stakeholders. /p /lilipFluent in Italian and English, both written and spoken. /p /li /ulh3The Following Would Be Beneficial, But Not Essential:: /h3ullipBasic knowledge of ITSM or ESM platforms, ticketing systems, workflow tools, or enterprise applications. /p /lilipPrevious exposure to IFS assyst, ServiceNow, Jira Service Management, BMC Helix, or similar service management solutions. /p /lilipITIL certification and/or knowledge of the ITIL framework, including service desk processes, incident management, request fulfilment, change management, or knowledge management. /p /lilipExperience in preparing client-facing documentation, user guides, training materials, meeting notes, or project status updates. /p /lilipA client-focused mindset and the ability to work in international and multicultural project teams. /p /lilipCuriosity, reliability, proactivity, and willingness to learn in a consulting and enterprise software environment. /p /lilipKnowledge of additional European languages. /p /li /ulh3Why you will enjoy working at Arcwide:



/h3ullipbCompetitive Salary - /bwhere you are rewarded for both your individual and company performance. /p /lilipbBenefits Packages - /byou will also have access toexcellent agevolazioni packages including holidays, private healthcare insurance, pension contributions, wellness programmes, mobile phone and laptop, and much more! /p /lilipbHybrid working – /bwhere each team has autonomy to determine their in-person and remote working schedule. /p /lilipbContinuous learning – /bwe understand that it is imperative to invest in our people’s development and we ensure that you are always progressing in your career or learning development. /p /lilipbEqual inclusive culture – /bwe are committed to having a diverse and inclusive workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community. /p /li /ulh3About Arcwide: /h3pAs the demand for IFS Cloud consulting continues to grow worldwide, Arcwide strategically positions itself as the largest preferred IFS partner by combining the world-class business consultancy of BearingPoint with the best-in-class cloud technology and innovation of IFS, to implement digital business transformation globally, delivering more value, faster. Arcwide is an IFS Platinum Channel Services Partner that offers a full range of services and support to their customers worldwide. Arwcide hasmore than 500+ professionals in 23 offices in 16 countries, who collectively have hundreds of years of IFS experience in delivering business and technology transformations.To learn more about our company, click here. /ph3Equality and Inclusion: /h3pArcwide is an equal opportunities employer. We are committed to having a diverse and inclusive workforce where everyone feels they belong. Fostering a work environment with a strong sense of community and where everyone can thrive is a core pillar of our business. We are focused on attracting and retaining the best people with the right skills and the desire to deliver excellent results, regardless of background. In return, we will provide a working environment in which everyone feels valued and can fulfil their potential, where their talents are fully utilised and company goals are met. We celebrate the strength that comes from our similarities and our differences through local initiatives which promote inclusion, outreach, and respect.br/ /p /p #J-18808-Ljbffr

📌 Enterprise Service Management Analyst (Milano)
🏢 Arcwide
📍 Milano