ppJob Summary /p pbr/Si candidi ora: legga i dettagli del lavoro scorrendo verso il basso. Verifichi di possedere le competenze necessarie prima di inviare la candidatura.br/ /p pWe are seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for SANY's core products: material handlers, 45-ton reach stackers and stackers. Acting as the key technical link between local dealers, SANY Italy and China RD, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships. /p h3Key Responsibilities /h3 ul liDealer Service Management Capacity Building Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams. /li liTechnical Training Support Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues. /li liComplex Fault Resolution Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting hydraulic, electrical and mechanical system faults to improve first-time fix rate and service efficiency.



/li liProduct Localization RD Communication Collect local market feedback and equipment failure data, communicate with China RD team to promote product adaptive optimization, technical iteration and local upgrading. /li liService KPI Process Optimization Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates. /li liDealer Relationship Maintenance Maintain long‑term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development. /li /ul h3Requirements /h3 ul liAt least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred. /li liSolid expertise in hydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment, with strong independent problem‑solving skills. /li liAble to summarize local product adaptation problems and put forward effective optimization suggestions for RD iteration. /li liFluent in Italian, proficient English for cross‑border technical communication with Chinese teams. /li liHold a valid driving license and accept frequent business travel across Central Italy. xysqume /li liPossess basic dealer management awareness and good cross‑team communication and coordination abilities. /li /ul /p #J-18808-Ljbffr

📌 Senior Services Engineer (Monta')
🏢 Sany Group
📍 Monta'