To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.

Si assicuri di inviare la sua candidatura con tutte le informazioni richieste, come indicato nella panoramica del lavoro riportata di seguito.
YOUR TASKS:

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- Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office

- Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival

- Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations

- Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy

- Monitor and manage incoming reservations across direct and electronic booking channels

- Ensure the professional handling of bookings, amendments and individual guest requests

- Manage, review and continuously optimise content and templates within the correspondence management system

- Ensure smooth communication between Sales & Reservations, Front Office and General Management

- Onboard and develop new team members and create and implement structured training and onboarding processes

- Ensure and continuously develop quality and service standards within Sales & Reservations

YOUR PROFILE:

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- Completed vocational training in hospitality or a comparable qualification

- Several years of professional experience in Sales, Reservations or Front Office,



ideally within upscale or luxury hospitality

- Initial leadership experience or experience coordinating a team

- Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences

- Excellent communication skills and a passion for providing personalised advice to discerning international guests

- Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation

- Excellent organisational skills and an independent, structured and responsible working style

- Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems

- Team spirit, flexibility and a solution-oriented mindset

- Excellent written and spoken English, Italian and German

WHAT WE OFFER:

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- All-inclusive onboarding for a good start

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- Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities

- Individual working time models as well as health, pension and social insurance

- Performance-related pay

- Free staff restaurant with breakfast, lunch and dinner (also on days off)

- Accommodation in staff houses if required

- Free parking spaces

- Attractive further training as well as career and promotion opportunities

- Organization of events and excursions for employees

- Discounts on SPA treatments, store products and partner hotels

- Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond

- Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you.

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📌 Sales Manager (m/f/d) (Luson)
🏢 SAN SONNEA
📍 Luson