Overview In this role, you will provide secondary support for the online charging solution within the Italy Services Operation team, ensuring resilience and continuity of services. You will collaborate with first-line operations, drive proactive maintenance, and guide troubleshooting to prevent outages. You will manage vendor interactions for technical support and support deployment of new technologies. This role offers exposure to 24x7 on-call activities and cross-functional collaboration to meet performance KPIs.
Retribuzione / Benefits
Starting salary at least 35,500 + PDR
Global telco with diverse and inclusive culture
Opportunities for growth and training
Work-life balance support
On-call 24x7 standby rotation
Emergency situation management experience
Responsabilità
Perform incident troubleshooting and repair actions, including vendor escalation to restore service and performance
Conduct proactive maintenance and health checks to optimize the network and prevent incidents




Address customer complaints within SLA and provide end-to-end tracing and debugging of service platform components
Analyze traffic, end-to-end service trends, and protocols to diagnose issues
Share knowledge to raise technical skills across deployment and operations teams
Introduce and manage cutting-edge technologies through vendor collaboration and on-the-job training
Plan and upgrade service platform components with aim of zero incidents and quality onboarding of service requests
Requisiti fondamentali
University degree: Electronics, Telecommunications and Information Technology
Min. 2 years of experience in Telecommunications in a similar role
Hands-on experience with Telco service components
Scripting knowledge in Linux, Python, Ansible (desirable)
Database management knowledge (Arrowspike) desirable
Strong understanding of telecom protocols like SS7, Diameter, LDAP, SOAP
Experience in problem and change management, trace interpretation (Wireshark traces, logs)
Knowledge of 2G/4G/5G, VoLT

📌 Engineer specialist. (Milano)
🏢 Vodafone
📍 Milano