**Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.** **Primary objective of the position** **Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.** **Major accountabilities** **- Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)** **- Schedules and perform planned maintenance (PM)
activities** **- Assists with instrument installations and deinstallations** **Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.** **Educational background** **- Bachelor degree or equivalent experience is required** **- Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.** **Requirements / Work experience** **- 2/3 Years experience in a similar position** **- Successful engagement with customers, specifically lab staff** **- Technical expert for product line responsibility** **- Strong communication skills** **- Ability to identify and drive resolution of issues** **- Strong experience in use of analytical tools and software** An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call (phone hidden) or email
[email protected]
📌 Technical Service Specialist - Abruzzo e Marche (Roma)
🏢 Abbott
📍 Roma