pbMSX /bhas been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. /ppWith our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /ppbr/ppbr/ppbAre you an automotive fan? /b /ppbHave you gained experience in a position related to handling warranty cases? /b /ppbr/ppMSX is looking for a proactive bWarranty Assessor /b to join our team in Rome. /ppbr/ppThe main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments. /ppbr/ppbMain responsibilities:



/b /pulliManage day by day warranty claims and/or pre-approval according with daily workload; /liliVerify warranty policies and procedures application; /liliCheck claims integrity; /liliCheck claims correctness according with Customer systems; /liliAddress claims control according with Dealer behavior and deficiency; /liliCommunicate with Customer about cases in analysis; /liliKPI results reporting /li /ulpbr/ppbWorking pattern: /b /pulliLocation: Rome /liliMonday – Friday, 9 am to 6 pm /li /ulpbr/ppbQualifications: /b /ppWe would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience: /pulliKnowledge of warranty terms and rules /liliUnderstanding of workshop processes /liliProficiency in mechanical and electronic diagnostics /liliFamiliarity with technical documentation /liliStrong interpersonal and communication skills /liliEffective collaboration across functions /liliInitiative, independence, and results orientation /liliFlexibility and problem-solving ability /liliProficiency in Italian and English /li /ulpbr/ppIf you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you! /ppbr/ppbAdditional information: /b /pulliCCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi /liliLivello 3 /liliRAL: 28.000 - 31.000 EUR /li /ul

📌 Automotive Warranty Assessor (Roma)
🏢 Msx International
📍 Roma