Reporting to the Service & Quality Manager this position will be responsible for providing technical and commercial support to dealers and customers in the DACH region (Germany, Austria, Switzerland). The role acts as the primary point of contact for after-sales activities, warranty management, technical assistance, spare parts support, and dealer training, ensuring a high level of customer satisfaction and service excellence.

Main accountabilities

Provide technical assistance and troubleshooting support to dealers and service partners

Manage warranty claims and related documentation

Ensure timely and effective responses to technical inquiries

Build and maintain strong relationships with dealers and customers

Monitor customer satisfaction and proactively identify improvement opportunities

Deliver technical training sessions remotely, at dealer locations, and at Blupura facilities

Support dealers in developing their technical capabilities and product knowledge

Management of technical-commercial communication aimed to DACH customers

Support the Sales Department with spare parts inquiries and quotations





Assist dealers and customers in identifying the correct spare parts and service solutions

Coordinate with internal teams to ensure timely warranty order processing and delivery. xkiyazw xysqume

Requirements

Previous experience in Customer Service, Technical Support, After-Sales Service, or a similar role

Experience in a manufacturing or technical environment is considered a strong advantage

German language proficiency at a professional level (written and spoken)

Good English communication skills, both written and verbalStrong customer orientation and communication skills

Problem-solving mindset and proactive approach

Availability to travel within the DACH region and occasionally internationally for dealer visits, training activities, and customer support.

Workplace

Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa occasione, riportate di seguito.

Recanati (MC)- Italy

Base Salary (Gross Annual Salary):

€25,000 - €30,000

📌 Customer Service & Technical Support Specialist (Dach Market) (Jesi)
🏢 Altro
📍 Jesi