DEADLINE FOR APPLICATIONS

11 October 2026-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Service Designer Consultant

TYPE OF CONTRACT: Consultant

UNIT/DIVISION: SCDPT - Procurement Transformation

DUTY STATION (City, Country): Rome, HQ

DURATION: September 2026 - August 2027

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

A dedicated unit, SCDR Research & Development, has been established within WFP’s Supply

Chain Division to coordinate global supply chain IT solutions design, development,

implementation, maintenance, and support in close collaboration with our corporate IT

Division (TEC) and technology partners. The mandate of the Research & Development unit is to ensure supply chain staff across operations is empowered with technology and systems solutions that allow WFP’s supply chain to deliver effective and efficient assistance to beneficiaries and services to partners. Technology is an essential enabler for high performing supply chains to automate large parts of our daily work, facilitate collaboration, access real time information on operations, and to provide us with business intelligence, analytics, and evidence for decision-making.





In the fast moving and complex humanitarian context and with ever accelerating technological advances and opportunities, it is essential for WFP supply chain to take a strategic and integrated approach to the management of technology and systems solutions.

We are currently seeking to fill the role of the Service Designer. Job holder will be assigned to a project and report to the project manager.

ACCOUNTABILITIES/RESPONSIBILITIES

- Provide technical configuration, offer ongoing support and maintenance of related systems for Supply Chain workflows globally, aligned with business requirements.
- Support day-to-day product delivery activities, ensuring adherence to overall project plans.
- Offer inputs to the Project Manager on risks, timelines, and overall solution design,

while enhancing Supply Chain processes.
- Develop and deliver relevant training programs tailored to the project's needs.
- Take on the role of Agile product owner, leading and managing products with a strategic vision in alignment with business owners' objectives.
- Define clear product development and evolution roadmaps, identifying required resources and budgets for successful implementation and transition to support.
- Analyse both functional and non-functional requirements of business problems,

advocating for optimal solutions even if they deviate from proposed requirements.
- Have a deep understanding of data domains, data catalogue definitions, and data flows,

particularly in Supply Chain data. Collaborate with the business division and data owners to model and enhance datasets for improved efficiency.
- Other duties as required.

TERMS OF REFERENCE FOR SHORT-TERM/CONSULTANCY CONTRACTS

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DELIVERABLES AT THE END OF THE CONTRACT:
- Approved documented business requirements;
- Technical configuration tool, in line with the overall project deliverables, to onboard

SCO functions;
- Delivery of training as per implementation schedule;
- Ongoing maintenance support for project activities, post implementation;
- System administration and maintenance for the SCO solutions.

QUALIFICATIONS & EXPERIENCE REQUIRED

Education: University Degree

Experience: 3/5 years work experience

Knowledge

& Skills:
- Understanding of service management and process improvement;
- Experience in overall product delivery management and of digital solutions;
- Experience in systems configuration and administration management;
- Ability to interact and engage with diverse stakeholders from SC and

TEC;
- Excellent communications skills both verbal and written;
- Ability to effectively prioritize and execute tasks in a high-pressure environment;
- Ability to work both independently and in a team-oriented,

collaborative environment;




- Desirable knowledge of data analytics and reporting platforms.

Languages: Excellent oral and written communication skills in English, and preferably in other WFP languages.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Consultant Supply Chain (Roma)
🏢 World Food Programme
📍 Roma