Overview In this role you lead the end-to-end design, delivery, and operation of Campari Group's global network services. You will govern a multi-vendor environment and partner with IT Security, architecture, and plant engineering to ensure secure, resilient, and cost-effective networks. You drive strategy, oversee major incidents, and guide continuous improvement across WAN, LAN, Wi‐Fi, SASE, and Azure networking. This is a hands-on leadership role that shapes how network services scale to support the business.
Own 24/7 operational governance of network services with clear accountability for performance and availability
Produce regular operational reporting (SLA attainment, incident trends, change success) for leadership
Lead Major Incident management with cross-vendor coordination and root cause analysis
Drive problem management, post-incident reviews, and remediation tracking
Coordinate maintenance with regional/site stakeholders and align with production schedules
Identify opportunities to automate processes and reduce manual effort




Own the service transition lifecycle for new solutions, onboarding, and project handovers
Define and implement network strategy and technology roadmap aligned with enterprise standards
Standardize LAN, WAN, SASE, and Azure configurations and perform architectural reviews
Manage multiple vendors with governance, escalation, and capacity planning
Lead commercial aspects (TCO, RFP/RFI, cost optimization) and ensure value delivery
Integrate network operations with ITSM (ServiceNow), maintain CMDB/SACM, and govern changes
Ensure network resilience and disaster recovery planning, including OT security in plants
Own vulnerability remediation lifecycle and align with Cyber Security
Foster a culture of accountability, service ownership, and continuous improvement
Oversee budget, resources, and project portfolio related to network services
Build governance models and run regular governance reviews with stakeholders
10+ years in network service

📌 Service Manager IT (Pavia)
🏢 Gruppo Campari
📍 Pavia