Organizational context: The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in diverse and challenging environments, utilizing food assistance to support people recovering from conflict, disasters, and climate change impacts. The organization values diversity, inclusion, and invests in its workforce's development.
Job purpose: The M365 Product Support Specialist will be instrumental in ensuring the secure, robust, and efficient management of WFP's core Microsoft 365 platform. This role focuses on providing day-to-day support and operational management for collaboration tools like SharePoint Online, Teams, OneDrive, Exchange Online, and the Power Platform. The specialist will manage software licensing, administer M365 services, and oversee the setup and governance of Power Platform and Copilot environments. Key responsibilities include monitoring service health, coordinating issue resolution, and communicating impacts to stakeholders.
The role also involves implementing optimized administrative processes, identifying automation opportunities, analyzing user feedback for service improvements, and developing essential documentation. Additionally, the specialist will provide high-level technical support for critical WFP staff meetings, contributing to enhanced user productivity and overall organizational effectiveness.
Responsibilities: The M365 Product Support Specialist role is crucial for managing and optimizing the World Food Programme's (WFP) core collaboration and productivity platforms, primarily Microsoft 365. Key responsibilities include comprehensive software license management, encompassing assignment, optimization, renewals, forecasting, reporting, and vendor coordination to ensure efficient service delivery and informed decision-making. The specialist will administer and support various Microsoft 365 services such as SharePoint Online, Teams
📌 Product Support Specialist (Roma)
🏢 WFP
📍 Roma