About the job:

Airport IT Support Engineer (Desktop Support Professionals Welcome)

Location: on-site only, mainly Milan Malpensa Airport (MXP) and occasional travel to Linate Airport
Contract: Permanent
Travel: Malpensa and Linate Airport (company car and phone provided)

Overview

This role is ideal for experienced L1/L2 Desktop Support Engineers looking to apply their troubleshooting, hardware support, and customer-facing skills in a specialist airport technology environment.

You'll provide technical support for automated passenger processing systems (eGates), ensuring critical airport technology remains operational. While the equipment differs from traditional desktop environments, many core desktop support skills transfer directly to this role.

What You'll Be Doing

- Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport
- Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
- Troubleshoot and help resolve connectivity issues
- Maintain a high level of communication at all times with both colleagues and customers
- Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly
- Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are escalated.

What will you bring to ESP?

- Good knowledge and experience with Microsoft software
- Understanding of network protocols, PC, server hardware and configurations
- Self-motivated with a willingness to learn and adapt to any new change or situation




- Ability to use a multimeter to check voltages and circuits
- Valid driving license
- Italian - advanced proficiency and English - conversational

Working Environment

- Small on-site engineering team (4 engineers).
- Autonomous role with direct interaction with customer users.
- Full training provided by the existing engineering team.

Additional Requirements

- Eligibility to obtain a full airport airside pass.
- Ability to provide a 5-year employment history for airport security clearance.
- Access card/pass clearance required to work independently within the airport environment.

This is an excellent opportunity for a Desktop Support Engineer seeking a move into specialist infrastructure and operational technology support while continuing to utilise core troubleshooting, hardware, networking, customer support, and incident management skills developed within traditional IT support environments.

Benefits:

- Meal tickets
- Car and phone provided by the company

If you’re passionate about technology, enjoy solving complex problems, and want to grow your career in an exciting airport environment, we’d love to hear from you.

Who are we:
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?

📌 IT Airport Engineer - Milan Airport (Varese)
🏢 ESP Global Services
📍 Varese