The Service Engineer (Technical Support & Operations)is responsible for theimplementation, delivery, maintenance, and optimizationof Endian solutions for partners and customers.
They ensure that every deployed system operates securely, reliably, and efficiently,serving as a key technical point of contactduring service operations and maintenance.
This role requires ahands-on, proactive, and customer-focused approach, ensuringservice continuity, partner satisfaction, and operational excellence.
Responsibilities
Install, configure, integrate, and maintainEndian products and services
Ensuresystem uptime, availability, backups, patching, and proactive monitoring
Diagnose and resolve technical issues with a focus onroot cause analysis, prevention, and continuous improvement
Collaborate with internal teamsto ensure service quality and consistency
Document technical activities and maintainclear, structured communicationwith partners and internal teams
Identifyoptimization and automation opportunitiesand contribute to process improvement
Conduct or participate inpartner and customer meetings, training sessions, and service reviewsto ensure correct adoption and effective use of the Endian platform
Knowledge ofLinux system administrationandnetworking fundamentals (TCP/IP, routing, VLANs, VPNs)
Understanding ofcybersecurity concepts(firewalls, ZTNA, IDS/IPS, threat prevention)
Experience withvirtualization and container technologies (VMware, Proxmox, Docker,



or similar)
Familiarity withmonitoring and troubleshooting tools (Zabbix, PRTG, Nagios)
Basic scripting and automation skills (e.g., Bash, Python, Ansible)
Experience withIT service management tools (Jira, Confluence, or equivalent)
Knowledge ofITIL best practices and ISO ***** principlesfor IT service management and information security
Ability tocoordinate across technical teamsand collaborate cross-functionally to resolve issues and improve services
Excellentcommunication, documentation, and customer interaction skills
Excellent command ofEnglish and Italian (German is a plus)
Teamwork and collaboration mindset
Accuracy, accountability, and reliability
Flexibility and autonomy in problem-solving
Analytical and solution-oriented thinking
Adaptability in dynamic and fast-changing environments
Passion for technology and curiosity for innovation
Out-of-the-box thinking and proactive attitude
What we offer
Agile structured, easy-going, distributed multi-national, multi-language organization
Workplace which is never boring and allows the possibility to evolve professionally
Possibility and encouragement to take a part on development of the company
Flexible working location and hours
Snacks and drinks at the office, lunch contributionA workplace that values innovation, collaboration, and continuous learning
#J-*****-Ljbffr

📌 Services Engineer (Bolzano)
🏢 Endian
📍 Bolzano