ppAt Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . /ppAs guided by Our Credo, Johnson Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson Johnson, we respect the diversity and dignity of our employees and recognize their merit. /ph3Job Function /h3pCustomer Management /ph3Job Sub Function /h3pTechnical Field Service /ph3Job Category /h3pBusiness Enablement/Support /ph3Job Posting Locations /h3pPomezia, Roma, Italy /ph3Job Description /h3pDePuy Synthes is recruiting for a(n) Field Service Engineer , located in Pratica di Mare, Roma, Italy. /ppJohnson Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. /ph3Job Overview /h3pThe Field Service Engineer plays a critical role in supporting advanced digital and robotic‑assisted orthopedic technologies in clinical and customer environments. This position is responsible for the installation, maintenance, troubleshooting, and optimization of Capital systems, ensuring safe, reliable, and compliant operation. The role has direct impact on customer satisfaction, surgical efficiency, and patient outcomes, working closely with surgeons, clinical teams, and commercial partners in the field. /ph3Key Responsibilities /h3ulliInstall, commission, maintain, and service Capital Systems and enabling technologies at customer sites in accordance with company standards and regulatory requirements. /liliDiagnose and resolve technical, hardware,



and software issues in the field, ensuring timely system uptime and customer support. /liliProvide on‑site technical support during surgical cases and clinical use as required, ensuring safe and effective system operation. /liliPerform preventive maintenance, system upgrades, and functional testing to ensure optimal performance and compliance. /liliDocument service activities, technical issues, and corrective actions accurately within designated service management systems. /liliCollaborate with Commercial, Clinical, and Technical teams to support product launches, customer training, and continuous improvement initiatives. /liliSupport investigations and escalation of complex technical issues, contributing to root‑cause analysis and long‑term corrective actions. /liliComply with all quality system requirements, health and safety standards, and Johnson Johnson Credo values in all interactions. /li /ulh3Qualifications /h3h3Education /h3ulliBachelor’s degree required in Engineering (Biomedical, Electrical, Mechanical, Mechatronics, or related technical discipline). /liliAdvanced technical training or certifications preferred. /li /ulh3Experience and Skills /h3ulliRequired: 2 years of relevant field service, technical support, or engineering experience, ideally in medical devices, capital systems, or complex electromechanical systems. /liliHands‑on experience troubleshooting hardware, software, and integrated systems in customer‑facing environments. /liliAbility to work independently in the field while collaborating effectively with cross‑functional teams. /liliStrong customer‑service orientation with clear and professional communication skills. /liliWillingness and ability to work flexible hours, including early mornings, evenings, or weekends aligned to surgical schedules. /li /ulh3Preferred /h3ulliExperience supporting robotic‑assisted surgery systems or advanced digital medical technologies. /liliFamiliarity with regulated environments (ISO, GMP, MDR/FDA) and medical device quality systems. /liliKnowledge of networking, imaging, or software‑driven platforms used in operating room environments. /liliExperience working directly with surgeons, OR staff, and hospital biomedical teams. /li /ulh3Other /h3ulliLanguages: Italian (fluent); English (professional working proficiency). /liliTravel:



Significant regional travel required (approximately 50%), primarily within Italy, with occasional international travel. /liliCertifications: Technical or biomedical service certifications preferred. /liliDriving: Valid driver’s license required; role is vehicle‑eligible. /li /ulpFor more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit . /ph3Equal Opportunity Employer /h3pJohnson Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. /ppJohnson Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource. /ph3Preferred Skills /h3ulliAnalytical Reasoning /liliCommunication /liliContinuous Improvement /liliCustomer Service /liliCustomer Support /liliCustomer Support Operations /liliCustomer Support Trends /liliData Gathering and Analysis /liliIncident Management /liliProblem Solving /liliProject Management Office (PMO) /liliSAP Field Service Management /liliService Request Management /liliTeamwork /liliTechnical Credibility /liliTroubleshooting /li /ulh3Base Pay Range /h3p€33,700.00 - €54,395.00 /ph3Benefits /h3pIn addition to base pay, we offer the following benefits*: an annual premio with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being career growth | Johnson Johnson Careers. /pp*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change. /p /p #J-18808-Ljbffr

📌 Field Service Engineer (Pomezia)
🏢 Biopharma Careers
📍 Pomezia