- Drive top-line revenue growth by acquiring new customers and penetrating top-tier accounts in Italy
- Cross-sell additional products and services to existing customers
- Manage and nurture key customer relationships to maximize satisfaction and retention
- Use data insights, customer intent, and adoption history to prospect clients and improve retention, conversion, and expansion
- Create quarterly territory plans and actionable tactics to increase market share
- Align Zendesk products with clients' business objectives to secure product expansion and customer satisfaction
- Lead complex, value-centric sales cycles, including multi-month deals and proof-of-concept stages
- Build a qualified opportunity pipeline and maintain accurate sales forecasts
- Establish and maintain C-level executive sponsorship
- Collaborate with internal teams and leadership to optimize sales strategies and execution
- Negotiate and close complex deals using consultative sales approaches and compelling business cases
- Maintain knowledge of Zendesk solutions, competitors, and industry trends





Requirements
- BA/BS degree or equivalent experience required
- Minimum of 4 years of experience in cloud/software B2B, AI sales, or solution engineering
- Proven track record of exceeding sales targets and quota achievement
- Expertise in complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
- History of successfully selling to C-level executives
- Outstanding presentation, negotiation, and deal-closing abilities
- Experience creating and leveraging territory and account plans
- Entrepreneurial spirit, collaborative mindset, and drive for personal and professional growth
- Familiarity with Salesforce, Outreach, Clari, Seismic, and Looker
- Ability to travel to customer locations
- Italian and English language skills

Core Competencies
Demonstrates expertise in driving revenue growth through customer acquisition and retention strategies, with a

📌 Commercial Account Executive (Milano)
🏢 Jobtailor
📍 Milano