To strengthen our team, we are looking for a Technical Support Agent (m/f/d)

YOUR RESPONSIBILITIES

-
Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls

-
Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation

-
Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities

-
Manage and prioritize technical cases according to customer impact and defined Service Level Agreements

-
Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues

-
Collaborate with internal teams to improve troubleshooting procedures and service quality

YOUR QUALIFICATIONS & SKILLS

-
Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role

-
Strong troubleshooting, analytical, and problem-solving skills.

-
Clear written and verbal communication skills,



with the ability to guide technicians remotely

-
Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment

-
Customer-focused, proactive, and structured approach to work

-
Ability to work independently and within an international team

-
Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays

-
Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage

-
Professional fluency in English and either German or French is mandatory

OUR COMMITMENT

-
Innovative work environment in a young, dynamic team

-
High-tech projects in the future-proof sector of e-mobility

-
Opportunities for advancement in a growing company

-
A wide range of further training opportunities

-
Total compensation starting from € 38,000 gross per yea

📌 Technical Support Agent (Bolzano)
🏢 Alpitronic
📍 Bolzano