Operations Manager - Permanent contract

Flibco.Com is a digital company focused on providing a state‑of‑the‑art mobility service in airport transportation. We leverage business intelligence methodologies to continuously improve customer satisfaction by enhancing our processes and identifying new opportunities and service areas.

Work Environment & Benefits

- Modern working environment with flexible hours and home‑office options.
- 100 % support of your initiative and enthusiasm.
- Team of like‑minded people passionate about what they do and creating opportunities to make a difference.
- Plenty of challenges to solve and to demonstrate your expertise.
- Opportunity to take over a high‑level area of responsibility and help build up processes, structures and procedures from the beginning.
- Career ladder guaranteed – today's employees are tomorrow's managers.
- Dynamic company with short decision‑making paths.
- Corporate outings and team‑building activities.
- Competitive salary (€40 000–€60 000, depending on experience).

Responsibilities
- Daily operations management: ensure that daily departures align with network planning definitions and promptly address any discrepancies.
- Authorization management: manage authorization processes and maintain follow‑up procedures to ensure smooth operations.
- Stakeholder relationships: establish and maintain effective relationships with authorities, operational partners,



and suppliers to foster collaboration and resolve issues.
- Partner support: act as the main point of contact for bus and door‑to‑gate partners.
- Quality control: work closely with Customer Service to monitor the quality of service provided by partners and identify areas for improvement.
- Performance analysis: analyze on‑time performance and partner efficiency, proposing action plans and defining KPIs to drive continuous improvement.
- Service continuity: implement measures to prevent service disruptions, ensuring smooth and reliable operations.
- Onboarding coordination: organise and lead the onboarding process for new operational partners, ensuring seamless integration into the network.

Qualifications
- Proven experience in operations management, preferably in the transportation sector.
- Strong analytical skills and the ability to develop and implement action plans.
- Excellent communication and relationship‑building skills.
- Proficiency in using technologies and software relevant to operations management.
- Ability to work in a fast‑paced environment and effectively manage multiple tasks.

Required Languages
- Italian : Read C2, Write C2, Speak C2.
- English : Read C1, Write C1, Speak C1.

Flibco.Com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Operations Manager - Permanent Contract - Flibco.Com - €40.000 - €60.000 A Year (Milano)
🏢 flibco.com
📍 Milano