What you will do

- Deliver exceptional customer service.

- Perform troubleshooting.

- Call, collect and analyze customer feedback.

- Escalate cases when necessary and follow up to guarantee customer satisfaction.

- Show empathy and professionalism in every interaction, whether written or verbal.

- Manage customers and support them with a premium experience.

- Collaborate with internal teams to resolve cases quickly and efficiently.

- Consistently meet performance targets and quality standards.

What you will bring

- Excellent Italian language skills.

- Very good English communication skills.

- Previous experience in customer service, ideally in a premium or luxury brand.

- Strong interpersonal skills with the ability to handle sensitive cases.

- Good computer literacy.

- Familiarity with CRM systems is a plus.

- Bachelor’s degree preferred.





What we offer

- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)

- Competitive monthly salary (14 salaries per year)

- Health care benefits and numerous other discounts

- Full training by certified instructors

- Professional growth & development opportunities

- Special events as well as community & social responsibility initiatives

- Free online Greek language courses

- State-of-the-art premises, providing a great working environment with relaxing break areas

Required Skill Profession

Information And Record Clerks

📌 Italian Speaking Customer Expert Remote from Greece (Milano)
🏢 Confidential
📍 Milano