Questa posizione è in Scalapay

Il processo di selezione sarà interamente gestito Scalapay.

Questa possibilità è disponibile in Milan - Italy, Paris - France.

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At Scalapay, we’re shaping a **culture** with high standards, independent and critical thought, **innovation, ownership, and continuous learning**. We operate in a **fast-moving, tech-driven environment**, and we’re looking for people who **thrive in change, think boldly, and take initiative.** If you’re ready to **put your potential to the test** in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow **with one of Europe’s most ambitious fintech teams**. *#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.* **THE ROLE** As Scalapay continues to grow, our **In-Store Operations Team** is looking for an Operations Intern to join their team for the next 6 months to assist with the development and management of our _in-store_ merchants. This position can be based either in **Paris OR Milan**, where we expect you to be on-site a minimum of three days a week while the other two can be worked remotely each week. This position requires a **2-week training in our Milan Headquarters**, and then a couple of days **every 6 weeks in either Paris or Milan (based on your primary location)**. The position is expected to start as of mid-September/beginning of October 2026. As an **In-Store Operations Intern** you will play a key role within the in-store Sales Operations team. You will be responsible for ensuring that in-store activations and integrations with our merchants and partners run smoothly, quickly, and with the highest quality, while also managing post-sales activities (e.g., provide marketing materials, merchant support and success, etc.). You will **support merchants during and after the integration of Scalapay into their stores**,



acting as the main point of contact for technical and operational matters and ensuring a smooth and successful experience. You will **collaborate with the Sales, Account, and Product teams** to ensure that each project is completed on time and meets the highest quality standards. **WHAT YOU WILL DO:** * Collaborate closely with the sales team, joining merchant presentations and providing support throughout the sales process. * Work closely with the account team to support upselling initiatives. * Train merchants on how to use and how to sell using Scalapay * Perform all activities required to activate new in store merchants. * Communicate with merchants and partners, both via phone and email. * Continuously analyze and identify opportunities for improvement to implement best practices. * Customer Success activities such as store visits (driver's licence needed), deep dive meetings to understand pains and improve performances, gather feedback, etc. * Cooperate with the Merchant Support team to implement new processes. * Manage our in-store marketing initiatives **WHO YOU ARE:** * You have an **execution-driven mindset**. * You speak **BOTH French AND Italian at a native or near-native level (C1-C2)**. **Extra working proficiency in English (B2+)** is required. * With an analytical mindset, you are proficient with tools such as **Excel/Google sheets** as well as presentation tools such as **Power Point/Google slides** * You have a strong interest in the **in-store and payment industry**.



* You have already been exposed to **startup or scale-up environments** * You hold a valid **driver's licence** **YOUR SOFT SKILLS:** * Strong **attention to detail** and **excellent organisational skills**, ensuring tasks are completed efficiently and accurately * Effective **communications skills**, **comfortable working in teams** and collaborating with colleagues from different departments * We value individuals who are **proactive**, **adaptable, and eager to learn**, as this role offers growth opportunities * The ability to work well in **fast-paced environments** where **meeting deadlines** is crucial, along with a **positive attitude** and a **solution-oriented mindset** to overcome challenges. **WHY YOU SHOULD JOIN SCALAPAY:** * International environment with significant challenges to be met every day * Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences * Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow! **HIRING PROCESS** 1. An initial chat with our Talent Acquisition team 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation 3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders 4. A final interview with a board member to discuss the values of Scalapay Want to learn more? Don't hesitate to explore our [Careers website](link), our [LinkedIn](link) and [Glassdoor](link) pages. ***Pro tip:*** send your CV in English ? ***Super Pro tip:*** we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

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[#J-MCITY] [#J-MIN]

📌 In-Store Operations intern - bilingual French/Italian (6-months) (Milano)
🏢 Scalapay
📍 Milano