TITLE: Field Controls Technician FLSA: Non-Exempt

UPDATED: 08/15/2026 DIVISION: DSS

REPORTS TO: Customer Care Manager

Summary

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment.

Essential Responsibilities
- Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
- Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
- Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
- Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
- Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
- Lead and train less experienced service personnel as needed.
- Follow standardized procedures.




- Collect requisite information to create standardized procedures when opportunities are identified.
- Plan and lead RPM controls and automation work.
- Collaborate with RPM team on strategic vision, sales leads, and plan of execution.

Behavioral Performance Expectations
- Lives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. Treats fellow coworkers and customers with respect during conversations and interaction with each other. Follows up with customer to ensure satisfaction before departing jobsite. Shares information with others. Encourages unity rather than “us vs. them” thinking in self and others.
- Self-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly. Maintains composure and patience when new

📌 Field Controls Technician (Firenze)
🏢 KraussMaffei
📍 Firenze