**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción de puesto:** **About the Role** As a **Customer Resolution Agent** , you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution. In this role, you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG). **Key Responsibilities** + Manage customer inquiries, complaints, and service requests through various communication channels. + Take ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.



+ Collaborate with internal departments and external stakeholders to identify and implement effective solutions. + Maintain accurate records and case documentation in company systems. + Perform administrative and operational support activities, including data management, reporting, and auditing tasks. + Support additional projects and business activities as required. **Requirements** + Previous experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role. + Strong problem-solving and organizational skills. + Customer-focused mindset with a proactive approach. + Excellent communication and interpersonal skills. + Ability to manage multiple priorities in a fast-paced environment. + Good knowledge of Microsoft Office applications. + Excellent Italian and English, both written and spoken. **What We Offer** + Permanent employment contract (Tempo indeterminato). + Full-time position, Monday to Friday, from 9:30 AM to 6:30 PM. + A dynamic and international work environment. + Opportunities for professional growth and development. + Exposure to cross-functional teams and global stakeholders. + A collaborative, inclusive, and customer-focused culture. + Hybrid working opportunities, where applicable. **Location** : Vimodrone (MI) **Tipo de empleado:** Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.

📌 Customer Resolution Agent - Global Business Services (GBS) (Vimodrone)
🏢 UPS
📍 Vimodrone