Job Description

We are looking for a People & Culture Manager to lead the People & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams.

Reporting to the General Manager, the People & Culture Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR strategy,the employee lifecycle, crew workforce planning, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations ​

- Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express. ​

- Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration. ​

- Translate business priorities into effective people strategies and operational HR solutions. ​

- Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning. ​

- Update, review and ensure compliance with LQA/Forbes. ​

Workforce Planning ​

- Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts. ​

- Manage the People & Culture department budget,



balancing service excellence with cost-effectiveness. ​

- Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations. ​

- Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods. ​

- Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks. ​

Industrial & Union Relations ​

- Maintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters. ​

- Manage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance. ​

People Engagement & Workplace Culture ​

- Promote a culture of well-being, engagement, and excellence across all departments. ​

- Oversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values. ​

- Support managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture. ​

- Deploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience. ​

📌 People & Culture Manager (F/M/X) (Roma)
🏢 Orient express
📍 Roma