We are looking for a People & Culture Manager to lead the People & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams.

Reporting to the General Manager, the People & Culture Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR strategy,the employee lifecycle, crew workforce planning, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations
- Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.
- Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
- Translate business priorities into effective people strategies and operational HR solutions.




- Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.
- Update, review and ensure compliance with LQA/Forbes.

Workforce Planning
- Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.
- Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.
- Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
- Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
- Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations
- Maintain structured, constructive relationships with trade unions and employee representa

📌 People & Culture Manager (F/M/X) (Roma)
🏢 AccorHotel
📍 Roma