Mercure Resortislocatedbetweenthe lush Hinterlandand beautiful beachesof the Gold Coast.Featuring292 rooms,tropical gardens, sparkling pools, and a wellness philosophyto slow down, stay well and discover local.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues,and also, on the planet, contributing topioneeringthe art of responsible hospitality.
Job Description
What you'll be doing:
- Welcome each guest to the resort with warmth and confidence
- Manage guest requestsand front office systems with accuracy and care
- Create a relaxing and seamless journey from check-in to check-out
- Anticipate guest needs with intuition and emotional intelligence
- Inspire guests to discover the local area, culture, and slow down
- Share local stories & connectwith guests, drivingloyalty and return visits
- Collaborate with all teams to elevate every guest touchpoint & exceed expectations
- Deliver authentic, professional service with natural warmth





What you will bring to the role:
- Experience or exposure to front office operations (hotel or resort setting)
- Strong communication skills and emotional intelligence
- Ability to drive guest loyalty, memberships and in-house dining
- A passion for hospitality and creating memorable guest experiences
- Confidence using front office systems (Microsoft Office & Opera cloud)
- A sharp eye for detail and a problem-solver’s mindset to respond to guest requests
- A team-first mindset and willing to support in porterage when required
- Ability to stay composed and agile in a fast-paced environment
- Flexibility across evenings, weekends, and public holidays

What is in it for you?
- Free on-site car parking
- Generous Discounts on accommodation and dining across Accor Hotels globally
- Complimentary resort night stay or dining voucher on your annual anniversary
- Supportive leaders that invest in y

📌 Front office all rounder (Carrara)
🏢 Accor
📍 Carrara