KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.

To provide a comprehensive administration and operational support to the Drugs department.

Duties & Responsibilities

- Internal customer liaison for case completion; supporting KFS Reporting Managers within Operations
- Support achievement of agreed internal and external customer service levels and standards
- Understanding and liaising with Account Managers regarding Force Protocols and customer preferences
- Work to specific Key Performance Indicators driven by department and case target dates
- Managing conflicting deadlines and a very high workload
- Engage in recommendations to strategic improvements within processes, procedures, policies and companywide streamlining
- Preparing and completing actions plans and data analysis to monitor and improve workflows
- Identifying case completion trends and monitoring target dates
- Data entry onto KFS bespoke Casework Management System
- Updating internal systems with data required for reporting
- File archiving/retrieval
- To respond to customer queries and, follow departmental procedures with a high level of accuracy in what is a strictly regulated environment




- To support other general administration tasks as required
- Adhere to Health and Safety policies

Skills & Competencies

- Exceptional customer service skills
- Ability to communicate across all levels; internally and externally
- Outstanding Time Management
- Decision Making and organisational skills
- Developing & improving standards of excellence
- Management planning of resources against workload
- Exemplary verbal and written communication skills
- Problem solving skills essential and ability to deal with complexity coupled with managing a high workload
- Able to work comfortably under pressure
- Strong IT capability to include Microsoft Office, excel and data base
- Ability to analyse data and basic reporting skills

Personal Attributes

- Professional business disposition and of smart appearance
- Highly motivated individual who approaches work with a positive attitude
- Able to work on their own initiative and with exceptional attention to detail
- Ability to remain calm under pressure and take on high levels of responsibility and competing deadlines
- Dealing professionally with challenging communications and provide resolution
- Well-developed interpersonal skills essential
- High level of honesty and integrity
- Strong work ethic and commitment
- Team player and willingness to support others
- Flexibility in working hours; willing to stay later when required

Qualifications

- GCSE Maths & English essential
- A levels or equivalent desirable

Experience





- A minimum of 3 years’ experience in a busy administration related environment is desirable
- Experience working within the Criminal Justice System advantageous

Terms & Conditions

Salary – £24,683.85 plus annual salary review

Hours – 37 per week, Part-time hours also considered (minimum 20 hours per week) - working pattern TBA

Holidays – 25 days per annum plus statutory holidays (pro rata for tempo parziale)

Pension – Contributory

Employee Assistance Programme

Cycle to Work scheme

Retailer discounts

Location: Coventry

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.PLEASE ENSURE YOU HAVE A VALID RIGHT TO WORK IN THE UK DOCUMENT BEFORE PROCEEDING WITH YOUR ONLINE APPLICATION

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.

- The closing date for this position is 2 October 2026 at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage. Please note: due to the high volume of applications we receive, if you have not heard back from us within 4 weeks of the closing date please assume you have been unsuccessful on this occasion.

📌 Casework Administrator (Italia)
🏢 Key Forensic Services
📍 Italia