We are currently seeking a highly motivated and experienced professional with top-notch expertise within the e-commerce industry to join our team in Milan as the new Online Store Management Leader. Reporting into the Head of Brand Partnerships, you will be **responsible for overseeing the entire operation of an organization's e-commerce platform, leading a team of professionals**to manage and optimize the online store to drive sales, enhance user experience, and ensure the platform's overall success and business goals. **What you'll do**: - Lead and supervise a team, ensuring efficient daily operations.
- Implement and monitor strategic plans to achieve sales and growth objectives.
- Define and execute the commercial plan.
- Act as the primary contact for brand partners, ensuring website alignment with brand guidelines.
- Stay updated on competitor best practices to suggest new business development areas.
- Oversee daily online store operations, including product listings, pricing, inventory, and order processing.
- Manage customer inquiries and support requests to ensure high satisfaction.
- Collaborate with the marketing team on sales and promotional campaigns.
- Analyze store performance data to make data-driven decisions.
- Oversee SEO efforts to improve search engine visibility and user experience.
- Supervise quality checks and technical issue resolutions.
- Manage the onboarding process for new team members.
- Ensure compliance with data privacy and consumer protection laws.
- Manage the budget for brands, covering buying, marketing, and technology investments. **What we’re looking for**: - At least 4-5 years in a similar role, with proven experience in an e-commerce environment, preferably within the fashion or luxury industries/brands.




- Proven experience in managing and developing a team.
- Proven experience in leading a business transformation to develop new business opportunities.
- Experience with eCommerce partners, including site design, site maintenance, and online campaigns.
- Back-end CMS merchandising and site management experience - preferably in Salesforce.
- Strong analytical approach and results-driven mindset.
- Detail-oriented, deadline-driven, and able to multitask, with solid organizational and time-management skills.
- Relationship-oriented - ability to build strong, sustainable relationships with internal/external stakeholders of all levels of seniority.
- Exceptional communication and presentation skills; able to communicate effectively through various methods both internally/externally and upward to senior management.
- Ability to thrive in a challenging, fast-paced, and dynamic working environment.
- Understanding of the impact of decisions and actions on relevant stakeholders.
- Proficiency in both Italian and English required; international professional background is a plus. **What we offer**: - Competitive compensation package (aligned with your professional background).
- Benefits: monthly lunch tickets, company laptop, discounts on our owned brands and brand partners, and additional perks in the form of local discounts and offers.
- Learning Development Programs: continuous learning experiences with TLG University and The Breakfast Club projects.
- Be part of the young (31 on average) and international (+29 nationalities) #TLGpeople group and work in a dynamic and fast-moving environment. We hire for potential and reward based on impact. We think big, move fast, and never stop learning. In our dynamic, fast-moving environment, opportunities for growth are limitless.

📌 Online Store Management Leader (Milano)
🏢 The Level Group
📍 Milano