DEADLINE FOR APPLICATIONS

26 September 2026-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Head of Supporter Experience DIVISION: Private Sector Partnerships (PSP) Org. Unit 50015246

DUTY STATION: Remote (administrative DS is Rome, HQ)

CONTRACT TYPE: Short-Term, Regular Consultant (CST2)

DURATION: 11 months

LINE MANAGER/SUPERVISOR: Global Chief, Individual Giving

ORGANIZATIONAL CONTEXT The Private Partnerships Division (PSP) is responsible for mobilizing resources from the private sector. PSP has developed an ambitious five-year strategy, and our ambition is based on need.

The World Food

Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. Every day 5,000 WFP-chartered trucks are on the road; 80 planes are in the air and 20 ships are at sea.

Work as hard as we might, through drought and floods, conflict and peace, disasters natural or man-made, the needs are immense and growing. 318 million people in the world are acutely food insecure. To get to a world with Zero Hunger faster, WFP has significantly increased resources in recent years from donor governments. We are now investing in and growing private sector fundraising to reach more people.

WFP’s private sector strategy (2025 – 2030) proposes to dramatically increase income from individuals to help reach more people and get to Zero Hunger faster, using digital engagement tools to reach audiences across the globe in a flexible and cost-effective way.

Traditional individual fundraising in our sector was primarily conducted through offline channels and implemented through national fundraising operations. The individual fundraising market now looks vastly different, with many potential donors having a digital presence and comfort with transacting online. WFP has a unique opportunity to define its approach amid this digital change, and leapfrog peers through its creation of a digital-led fundraising strategy that engages people worldwide from one centralized team.

Our digital focus elevates the importance of an agile approach to delivering opportunities to engage.

INDIVIDUAL FUNDRAISING In the first year of the new growth strategy the IG team recruited 100k new regular givers supporters, from over 190 countries primarily through digital advertising (Social and Search). Annual income has grown from $3m in FY19 to $56m in FY25 with growth ambitions to get to $104m by 2030.

Our focus is a digital-first strategy, working through a centralized global team recruiting supporters primarily through digital channels and building an outstanding supporter experience through a multi-channel loyalty programme that delivers a best-in-class donor experience.

PURPOSE OF THE ASSIGNMENT

WFP’s Individual Giving team is looking for a thoughtful,



resourceful, and independent expert to lead the supporter experience team and supporter care function within the Private Sector Partnerships division. The successful candidate will be responsible for delivering $42m income from the existing donor based in FY26 and do this through appropriate management and retention of existing donors through a multilingual and multi-channel programme – the main aim being to keep donors loyal, offer new engagement opportunities and increase their value. The responsibilities of this role will extend across single giving, regular giving, as well as mid and high value donor fundraising, and include the management of a digital delivery team and a supporter care function.

You will have extensive experience of working at the international level, ideally with a UN agency, with individual giving teams in multiple territories and collaborating with communications, advocacy, and marketing professionals. You will have digital and direct response marketing experience and a track record of achieving greater supporter loyalty, satisfaction, and value. You will also have experience of working with teams to deliver compelling content, stories and products to build commitment and loyalty.

ACCOUNTABILITIES / RESPONSIBILITIES

- To manage and lead a team of ten supporter experience specialists covering the following disciplines: Single Giving, Regular Giving, High Value Donors, and Digital delivery
- To be adaptable to the individual needs of direct line reports and appropriately meet those needs through varying management techniques as required
- To deliver the annual income target and meet those core KPIs associated with the effective management of the existing donor base – retention, conversion, 2nd gift rate, revenue per donor
- To deliver an end-to-end multilingual donor development programme which includes both individual fundraising campaigns, a series of objective led donor journeys and products
- To ensure high levels of donor retention through the delivery both an effective evidence-led donor experience programme and an optimized payment strategy
- To deliver new/additional income streams for the existing donor base, aimed at deepening engagement with WFP whilst offering new ways to give
- To execute journeys and campaigns that target supporters based on giving status and propensity, and are optimized by channel preference and/or location to maximize results and net income
- To make giving easy, effortless, quick, and relevant (frictionless/vaulted payments & direct debit)
- To be accountable and have regular dialogue with our donors through surveys, focus groups and feedback, and use the outcome of the dialogue to continually guide priorities and focus
- To align our vision with internal stakeholders within and outside of IG
- To manage and optimize the programme through measurement and insight, being fully aware at all times of core performance and delivery KPIs
- To be data led and use data analysis to spot new opportunities to scale, optimize and course correct.
- To offer regular opportunities for donors to deepen engagement and connect with WFP and our beneficiaries.
- To deliver a higher level of service that is deemed 'best in class’ in the not-for-profit sector
- To stay abreast of sector trends in supporter experience and engagement and bring relevant learning to the team

QUALIFICATIONS AND EXPERIENCE REQUIRED

Education

- University degree in a relevant discipline, i.e., International Development, Marketing, Communications or another relevant field.

Or First

University degree with additional years of related work experience and/or trainings/courses.

Work history

- Minimum of 8 year’s progressive experience working in or leading teams, to deliver results in individual giving
- Experience at the international level, including at a UN agency and humanitarian organization, to attract, retain and consistently increase the value of individual supporters
- Current and active knowledge of individual giving performance across multiple markets around the world for international organizations
- Demonstrated ability to be data-driven and evidence-led and use performance and insights to inform decision-making to deliver higher returns in a programme
- Experience of cross-organizational initiatives or appeals and working with colleagues in communications or creative and content delivery




- Experience of working with specialized agencies to deliver fundraising offers and products to increase supporter engagement, loyalty, and value
- Experience of digital, social media and fundraising trends including digital platforms and their potential for international reach and engagement as well as increasing
- ease of transactions
- Experience of managing large teams with ambitious annual growth targets and able to adapt management style to meet the individual needs of direct line reports

Technical expertise

- Proven ability to deliver projects on time and on budget and to brief and coach staff or manage consultants
- Excellent understanding of global issues and an ability to translate an organization’s mission and work into engaging and easily consumable messages and appeals for the public in multiple countries

Soft skills

- Excellent communicator with ability to work collaboratively with colleagues across different cultures, disciplines, and time zones
- Ability to travel to WFP HQ, Rome, and other European locations, for meetings with agencies e.g., supporter care and occasional trips to Friends organizations
- Availability for ‘out of hours’ on-call work including at weekends in the case of a humanitarian or other emergency appeal
- Willingness to be adaptable and ‘roll your sleeves up’ to get the work done across a small team with big ambitions.
- People-oriented. Uses tact and courtesy to give and receive information with a variety of individuals
- Ability to think creatively and to work effectively in a multi-cultural environment and international organization
- Motivated team spirit and contributed to a gender-balanced, inclusive, and sound working environment
- Highly adaptable to change and comfortable dealing with ambiguity, stress and competing demands with grace and humor
- Take initiative to solve problems and seek solutions

Language(s) Excellent command of spoken and written English

Intermediate knowledge of another official UN language would be a plus.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Head of Supporter Experience (Italia)
🏢 World Food Programme
📍 Italia