FIELD TRAINING & STANDARD SPECIALIST

WHO WE ARE

We imagine a world where eating healthy doesn’t come from a moral choice or a compromise, but is the most natural, desirable, and satisfying experience in everyday life, everywhere.

Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast-casual poke bowl category, with over 120 stores across eight countries to date – Italy, UK, Spain, France, Portugal, Austria, Romania, and the United States, where the brand operates three Poke House restaurants in Miami, Florida.

In addition, thanks to minority investments in Sweetfin (California) and Poke Perfect (the Netherlands), our overall network reaches approximately 190 restaurants worldwide.

We are entering a new phase of international maturity, where operational excellence, scalability, and execution are crucial to supporting our growth across Europe and beyond.

To support this growth, we are looking for a Field Training & Standard Specialist to join our Retail team. This role will contribute to the definition, implementation, and monitoring of operational and visual standards across our stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity.

MAIN RESPONSIBILITIES

1. Definition and monitoring of brand standards

- Creation and implementation of guidelines related to:
- Look & Feel of the stores (interior and exterior)
- Functional signage for the customer experience
- Company uniforms (consistency with visual identity and hygiene regulations)
- SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house
- Conducting regular store audits to verify:
- Cleanliness and order
- Product quality
- Customer journey
- Compliance with Look & Feel and uniform guidelines
- Developing corrective action plans with Area Managers and Store Managers

2. Optimization of operational processes

- Identifying opportunities to improve operational efficiency while respecting established standards




- Collaborating with store teams to implement practical and consistent solutions
- Monitoring HACCP and Food Safety software and resolving any issues

3. Training and staff development

- Organizing and conducting training sessions on standards and operating procedures
- Collecting feedback through post-training surveys
- Drafting reports on training session costs
- Collaborating with Store Managers and Area Managers to identify opportunities for training improvement

4. Monitoring store performance

- Analyzing KPIs and metrics, including:
- Customer reviews (GMB)
- Food delivery performance indicators
- Mystery shopper ratings and NPS
- Supporting Area Managers in managing:
- Orders
- Waste monitoring

5. Marketing and communication support

- Supervising the release and correct display of marketing and communication materials in stores
- Collaborating with the Marketing team to ensure the operational effectiveness of projects

6. Special projects and innovation

- Participating in research and innovation activities aimed at improving the customer experience
- Collaborating with the E-learning team on the implementation of the training platform
- Organizing and managing menu reviews with the Product team and the Brand Standard Manager

REQUIREMENTS

- Experience in the fast-casual, fast-food, food retail sector, or in managing brand standards and customer experience
- Fluent English, both written and spoken – mandatory
- French language skills are a plus
- Strong understanding of retail operations and store standards
- Ability to operate effectively in dynamic and high-intensity operating environments
- Strong leadership, communication, and stakeholder management skills
- Excellent attention to detail and ability to manage complex projects
- Excellent ability to work independently and as part of a team
- Availability for frequent travel

STRONG PLUS

- 5 years of experience in food retail, with proven experience managing or overseeing more than one store
- Previous experience in multi-site operations
- Experience working in an international and/or rapidly scaling retail environment

📌 Field Training Standard Specialist (Milano)
🏢 Poke House
📍 Milano